We've partnered with Australia Post & Aramex to ensure swift and efficient shipping all across Australia.

Preferred Address: We recommend using a residential address for your orders, as we've noticed that deliveries to PO Boxes and parcel lockers can sometimes cause delays. So, before you hit that order button, please triple-check your address and contact details.

Shipping Costs: To make things as smooth as possible, we offer a flat rate shipping fee of $15, with a couple of exceptions:

Orders over $200 enjoy FREE shipping, except for large, heavy, or bulky items, where the shipping costs will be clearly displayed on the product page.

For small, flat, and lightweight items like cuff keys and patches, we ship with tracking for just $10.

Tracking Your Order: We understand the anticipation, which is why we provide tracking for every parcel. You can keep tabs on your package's journey and appreciate the vastness of our beautiful country while it crosses Bass Strait (if you're on the mainland). Our delivery partners will keep you in the loop through email, SMS, or both.

Change of Mind:We get it; sometimes your enthusiasm leads to hasty decisions. If you change your mind, you have a 10-day window to return your order for exchange or store credit. A few simple rules apply:

• The item should be in unused condition.
• No marks, scuffs, dirt, stains, or odours, please.
• The packaging should remain intact.
• Make sure you return everything you received with the order.

We're here to help, but we do reserve the right to decline returns that don't meet these simple criteria.

Warranty Coverage:Rest easy knowing that Australian law offers guarantees that can't be excluded. If there's a major issue, you're entitled to a replacement or refund. We might ask a few questions, but we promise to keep it reasonable.


Warranty Returns:

Leave it to the Experts:Most repairs will be handled by the manufacturer, not us. In cases where faulty items can't be fixed, we'll offer a replacement, store credit, or refund. Please keep in mind that we can't control the availability of replacement goods or the manufacturer's warranty periods.

We've Got Your Back:We're your advocates, and we'll do everything in our power to ensure your warranty return is handled as swiftly as possible, with continuous updates throughout the process. This is particularly important if you've returned goods directly to the manufacturer.

Warranty Inquiries:If you're wondering whether your item qualifies for a warranty claim, please email your request to returns@majortac.com. We'll guide you through the process step by step.


Return Process:

It all starts with an email to returns@majortac.com. In the subject line, please include: "RETURN REQUEST – REASON FOR RETURN - ORDER NUMBER." We'll get back to you promptly.