Privacy policy
Major Industries respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you interact with our website.
By using our website, you agree to the practices outlined below.
Information We Collect
We collect personal information necessary to process orders and operate our business. This may include:
• Name
• Shipping and billing address
• Email address
• Phone number
• Payment details (processed securely through third-party providers)
• Order history and transaction records
• Website usage data and analytics
We only collect information that is reasonably required to provide our services.
How We Use Your Information
We use your information to:
• Process and deliver orders
• Provide customer support
• Communicate about your purchase
• Improve our website and services
• Prevent fraud or misuse
• Send marketing communications (only if you opt in)
We do not sell personal information to third parties.
Use of Automation & AI Tools
Major Industries may use automated systems and AI-assisted tools to support customer service, order processing, fraud detection, and operational efficiency.
These tools assist our staff but do not replace human oversight in decision-making.
We do not use AI to sell personal data or make automated legal or financial decisions about customers.
Payment Security
Payments are processed through secure third-party payment providers.
Major Industries does not store full credit card numbers or sensitive payment credentials on our servers.
Cookies & Website Tracking
Our website uses cookies, analytics tools, and tracking technologies to improve performance and user experience.
Cookies help us understand how visitors interact with the site, remember preferences, and support essential store functions such as shopping carts and checkout.
You may disable cookies in your browser settings, but parts of the website may not function correctly.
By using our website, you consent to the use of cookies consistent with this policy.
Data Storage & Security
Personal information is stored using secure systems provided by trusted technology partners, including Shopify and related service providers.
We take reasonable steps to protect personal information from misuse, loss, or unauthorised access.
While no online system can guarantee absolute security, we follow industry-standard practices to safeguard data.
Third-Party Services
We use trusted third-party providers to operate our store, including:
• Shopify (website platform)
• Payment processors
• Shipping carriers
• Analytics and marketing tools
These providers receive only the information required to perform their function and are expected to protect your data.
Marketing Communications
If you opt in to receive marketing emails or messages, you may unsubscribe at any time using the unsubscribe link or by contacting us.
We do not send unsolicited marketing without consent.
Access & Correction
You may request access to the personal information we hold about you or ask for corrections if information is inaccurate.
Contact us to make a request.
Data Retention
We retain customer records only as long as reasonably necessary for business, legal, and tax obligations.
Policy Updates
We may update this policy to reflect operational or legal changes.
The version published on our website applies at the time of your interaction.
Contact
For privacy-related questions or requests, contact:
Australian Privacy Principles
We handle personal information in accordance with applicable Australian privacy expectations.
Nothing in this policy limits rights available under Australian law.
Never Off Duty