Shipping policy

Major Industries operates a structured shipping system designed to provide reliable delivery while maintaining clear expectations for both in-house and partner-fulfilled orders.

By placing an order, you agree to the shipping conditions below.

Dispatch & Processing

Orders are typically processed within 1–3 business days.

Processing times may extend during peak periods, promotions, or public holidays. Orders are not dispatched on weekends or public holidays.

Dispatch time refers to preparation and handover to the carrier. It does not include transit time.

Tracking details are provided once available.

Delivery Timeframes

Delivery timeframes depend on destination, carrier performance, and external conditions.

All delivery estimates are guides only and not guarantees. Carrier delays, weather events, or logistical disruptions are outside our control.

Shipping costs are non-refundable once an order has been dispatched.

Partner Fulfilled Items

Some products ship directly from trusted partner warehouses.

These items may have different dispatch timelines compared to in-house stock. Orders containing mixed stock may arrive in separate shipments.

Most listings will indicate partner fulfilment, however this may not always be explicitly stated.

By placing an order, you acknowledge that split shipments and varied dispatch timelines may occur.

Return handling for partner-fulfilled items is outlined in the Refund & Returns Policy.

Shipping Address Accuracy

Customers are responsible for providing accurate delivery details.

If an incorrect address is entered after dispatch, recovery cannot be guaranteed. Additional shipping costs may apply if an order is returned and requires re-delivery.

We are not responsible for delivery failures caused by incorrect or incomplete address information.

Authority to Leave

If you authorise the carrier to leave a parcel unattended, responsibility transfers once delivery is recorded.

Major Industries is not responsible for theft, weather damage, or loss after unattended delivery.

Secure delivery locations are recommended.

Lost or Delayed Shipments

If tracking shows no movement for an extended period, contact us and we will investigate with the carrier.

A shipment cannot be classified as lost until the carrier completes their investigation.

Investigation timelines are determined by the carrier.

Delivery Completion

Responsibility transfers to the recipient once tracking confirms delivery.

Major Industries is not liable for theft, loss, or damage occurring after confirmed delivery.

PO Boxes & Remote Areas

Some carriers may not deliver to PO Boxes or remote locations.

If restrictions apply, we will contact you to arrange an alternative solution.

Additional transit time may apply to regional or remote addresses.

International Shipping

We currently ship within Australia unless otherwise stated.

International customers are responsible for customs duties, taxes, and import fees imposed by their country.

Major Industries is not responsible for customs delays.

Refused or Undeliverable Orders

If an order is refused or returned due to delivery failure, additional shipping fees may apply before re-dispatch.

Original shipping costs are non-refundable.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Never Off Duty