Refund policy

Major Industries maintains a structured returns process designed to be fair, predictable, and compliant with Australian Consumer Law.

Please review the conditions below before requesting a return.

Faulty, Damaged or Incorrect Items

If an item is faulty, damaged in transit, or incorrect, contact us immediately.

You are entitled to repair, replacement, or refund in accordance with Australian Consumer Law.

Return shipping costs for confirmed faulty or incorrect items are covered by Major Industries.

Photos or supporting information may be requested to assess the issue quickly.

Change-of-Mind Returns (In-House Stock)

Change-of-mind returns may be accepted at our discretion if:

• Return is requested within 14 days of delivery
• Item is unused and in original condition
• All packaging and accessories are intact
• Product is suitable for resale

Customers are responsible for return shipping costs.

Original outbound shipping is non-refundable.

Approved returns may be issued as store credit or refund depending on the product.

Partner Fulfilled Returns, Exchanges & Sizing

Some items ship from trusted partner warehouses and follow different return handling conditions.

For partner-fulfilled items:

• Approved returns may be exchanged for a replacement size or product
• Approved returns may be issued as store credit
• Refunds are not provided for change-of-mind or sizing returns
• Customers pay return shipping
• Customers pay shipping for replacement items
• Items must be unused and in original packaging
• Footwear must be returned in original box without damage

Faults in Partner Fulfilled Items

Partner fulfilment does not affect your consumer rights.

If a partner-fulfilled item is faulty, damaged, or incorrect, you are entitled to repair, replacement, or refund under Australian Consumer Law.

Major Industries covers return shipping for confirmed faults.

Return Approval Process

Do not send items back without approval.

To request a return, contact
returns@majorindustries.com.au

Include your order number and reason for return.

Unapproved returns may be refused or returned to sender.

Tracked postage is recommended for returns.

Refund Processing

Once a return is received and inspected, we will confirm the outcome.

Approved refunds are issued to the original payment method.

Store credits are issued electronically and do not expire.

Processing time depends on your payment provider.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

Never Off Duty